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Contact Ford Canada Customer Service

Ford Canada Phone Numbers and Emails

Toll-Free Number:

  • (800) 565-3673
    Ford of Canada
Call customer service

Customer Service:

  • (877) 636-7316
    Ford Credit
  • (877) 636-7346
    Ford Credit Canada Company
  • (833) 502-1689
    FordPass Rewards Canada
  • (800) 387-9333
    Lincoln Canada
  • (800) 665-2006
    Roadside Assistance Centre
  • (888) 658-6805
    TDD
  • (800) 241-3673

Ford Canada Email:

Customer Service
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Ford Canada Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Ford Canada Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    70% phone 30% email
  • The best phone number to call Ford Canada is 8005653673. 81% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as Ford Canada may ask you for the following information to identify you as a customer: first and last name, email or phone number.

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PissedConsumer Club

Contact Information

Ford Canada Website:

Ford Canada Help Center:

Corporate Office Address:

Ford Motor Company of Canada Limited
P.O. BOX 2000 The Canadian Road
Oakville, Ontario L6J 5E4
Canada

Other Info (opening hours):

Write Ford Credit

Customer Service Centre

P.O. Box 2400

Edmonton, Alberta T5J 5C7



More contact details

Ford Canada Customer Service Reviews

1.6 / 5
Poor
Karen c Wbl
I would give zero stars if it were an option. My $50,000 2022 vehicle has had multiple issues from brakes, electrical, drive train, and interior cosmetic issues. They have no interest in figuring out
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1.0

I would give zero stars if it were an option. My $50,000, 2022 vehicle has had multiple issues, from brakes, electrical, drive train, to interior cosmetic issues.

They have no interest in figuring out how to solve my problems. I've had to take it to my small-town garage to find out what's wrong. The leather on my seats is cracking. I've owned the vehicle for 2.5 years!

It has passed the 60,000 kms (because I drive into the city for work) and because of that, none of the issues are covered, even the seats. To note, my partner has a KIA that is past its 60,000 kms and has a cracked leather seat, and they didn't even hesitate to offer a replacement. Ford could care less about providing a quality product and does not stand behind their product. No customer service as well.

With the drivetrain/braking issue, I took it to the dealership. They drove it around and could not get the intermittent issue to present itself. They did not remove the tires to look at the braking system (I know this because when I took it to my small-town garage they did, and said that it was obvious if the tires were removed.) The dealership tried to charge me over $150 for a diagnostic fee for just driving it around and not actually doing anything! I can go on, but the point is that I thought it was just the dealership providing questionable service, but when I called Ford Canada they had the same kind of response that left me feeling like now that they have my money they really don't care whether I'm a satisfied customer or not.

To note, I don't usually leave reviews for anything because I find hashing it out again online to be too much focus on the negative in life, but I have to leave this because I do not want anyone else to waste their money on this company. I'm a single mother with a single income (no child support), putting one kid through university and two in high school. I can't afford to have unexpected repairs, which is why I buy new so I have a reliable vehicle.

The way I've been spoken to and treated by the men of the dealership has been degrading (of course only after they had my money). If you are on a restricted budget, a woman, or just don't want to be screwed by a company who has no consideration or customer loyalty, then DO NOT BUY A FORD!!!

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Mary-Leigh D
Completely dissatisfied after tempered glass sunroof shattered inappropriately to manufacturer standards
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1.8

While travelling at high speed on a major city thoroughfare our sunroof took a small rock chip (according to Ford) and shattered into large jagged shards of glass raining down into our vehicle across the driver and passenger seat. Similar large shards were scattered across the vehicle's roof and into traffic.

Safety standards round tempered glass would indicate that this was a manufacturer defect or a design flaw or both. The driver had difficulty keeping the vehicle in its lane as the shattering was accompanied by an exploding sound making it shocking at the least. We have approached Ford at the dealer level, customer call in centre, and social media consultant. We have asked to speak to a customer service supervisor and were told that a supervisor would call in 24-48 hours and a week later we have still had no call.

We called the service centre again and had to start all over again. Every step of the way we are being told that tempered glass is made to break.

This is an irresponsible and unsafe response. We are angered, frustrated and do not feel safe in our brand new vehicle.

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Mary-Leigh D
Terrible response from Ford at all levels after sunroof exploded into large shards of glass
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1.9

After receiving a small rock chip our tempered glass sunroof shattered completely inappropriately in accordance with tempered glass manufacturers standards. Large jagged shards of glass rained down into the vehicle across the driver and the empty passenger seat.

They also scattered across the roof of the vehicle and into traffic. The "exploding" sound was shocking and the effect was that it was difficult to keep the vehicle in its lane on a high speed thoroughfare. Ford accepts no responsibility for the manufacture defect or the design flaw that makes this vehicle unsafe. We have spoken to multiple Ford representatives at every level, the dealership and customer service and each says the same thing.

Tempered glass is made to break. Then we were told that because we have had the repair done and paid for it, at the Ford dealership, there is nothing they can do. In asking to speak to a supervisor at the customer service call in centre we were told it would be 24-48 hours.

Now it has been a week, no call. Follow up call to customer service and ask for a supervisor again, they start all over and say a supervisor will call in 24-72 hours.

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Georgine Jvo
A/C issue on F150 KINGRANCH never repaired while under warranty now I am told the repair is my responsibility to pay!!

The truck had A/C issues from new taken to local Ford dealership for repairs. Issues never fixed or resolved.

Contacted Ford Canada was told go ahead and have repairs completed. If there was a program or recall in the future I may be reimbursed. Very poor customer service.

No concern for customer driving 2 summers without A/C! I believe FORD has seen the last of my business!

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How Good is Ford Canada's Customer Service?

Breanah Jou
Breanah Jou
Feels Satisfied | Nov 15, 2024

Rene’ was absolutely awesome she had a solution for my problem all set up in such a short time that I couldn’t believe it. She was such a pleasure to deal with. We need more people like Rene’ in customer service.

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Kevonte Zkv
Kevonte Zkv
Feels Neutral | Oct 23, 2024

OK I bought a new f250 super dutie love the truck. Now let me tell you what I didn’t like. The hitch size is 21/2 in vice my old f250 a 2in. I have 2 trailers with 2 in hitch, so I needed a reducer from 21/2 to 2 in, first nobody told me about the hitch is bigger Ford have no reducer so I bought one it broke, I have fancy hitch but I can’t use them so now I bought a 21/2 in hitch. I contacted Ford sales nobody called me back, I’m out about 400.00 dollars and still can’t pull my RV. Ford didn’t tell me about the hitch didn’t fix the problem and ignored me. Ford should have provided a proper reducer, you don’t even sell them not what I expected, I’m sure I’m not the only one. So what is ford going to do about my problem?

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Andrey Pbd
Andrey Pbd
Feels Disappointed | Feb 22, 2024

Never followed up with me on out come Never wanted any evidence of my pictures. Fault like I was getting blowen off. Got no information on my complaint

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Kaloni Bxd
Kaloni Bxd
Feels Neutral | Nov 16, 2023

It was good, except for the fact I had to get the rep to repeat himself many times because of the heavy East Indian accent

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Daniel B Ieg
Daniel B Ieg
Feels Disappointed | May 18, 2023

Totally inaffective

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Medora Zay
Medora Zay
Feels Disappointed | Dec 06, 2022

The customer telephone line has been shutdown
Unable to reach anyone in person at Ford.
The dealer was unable to confirm dates

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Summary of Ford Canada Customer Service Calls

197 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ford Canada?

Product/ Service Question:

  • “My battery keeps going into state of charge. my remote will not start my vehicle. Ford Pass will not start the vehicle. I have had the car in for service twice know and the problem has not been fixed.I believe it is a faulty battery or a over zealous”
  • “Warranty”
  • “Controls not working”

Request for Information Question:

  • “Want to know about hitch”
  • “Warranty concern”
  • “Looking for a letter of release”

Account Question:

  • “Cant log into my account”
  • “Balance”
  • “Took 2018 Ford Focus with check engine light with code P1450 which is a purge valve problem told dealership this and also said that this is a recall issue on several models but still had to do there code scanning which costed $199.”

Staff Question:

  • “To complain about the service at a dealership”
  • Unsatisfactory service at dealership
  • “Poor service”

Shipping and Delivery Question:

  • “Needing parts and cant get them”
  • “Parts not being delivered”
  • “Blown engine on my 2019 F150 with premium care package.”

Payments and Charges Question:

  • “Delayed automatic payment”
  • “Payment arrangement”
  • “Truck payment”

Return/ Replace Question:

  • “I found someone's Ford car keys and would like to return them”
  • “Change banking info”
  • “Stripped lug nuts in changing tires”

Website/ Application Question:

  • “Fordpass app none functional”

Other Question:

  • “DOT number”
  • Order clarification
  • “Trailer hitch”

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